Washing Machine repair in New York
Expert repair and maintenance for premium washing machine units across New York City.
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Common Issues We Can Repair
- Washer not draining or leaving water inside the drum
- Drum not spinning or spinning weakly
- Washing machine shaking excessively or vibrating loudly
- Water leaking from the door or bottom
- Washer not filling with water properly
- Control panel not responding or displaying error codes
Expert Solutions Frequently Asked Questions
For premium brands (Miele, Bosch, Gaggenau), repair is the standard choice. These machines are tested for 20 years of use. A common issue like a worn drain pump or a door seal costs a fraction of the $2,500+ price tag of a new W1 or 800 Series unit. Plus, newer models may have slightly different dimensions, making them hard to fit into existing tight laundry closets.
Yes, violent vibration can damage the machine's internal suspension and even your floor. In NYC apartments, this is often caused by an unlevel floor or worn Shock Absorbers. Premium washers use automotive-grade shocks; if they fail, the drum bangs around. We replace the dampers and professionally level the machine to ensure whisper-quiet spinning.
This is common in front-loaders. Mold grows in the rubber door gasket (boot) if moisture sits there. We recommend leaving the door slightly ajar between cycles. If the mold is deep-set and black, cleaning won't help. We replace the entire Door Boot Seal with a fresh, antimicrobial one to eliminate the odor source.
Do not force the door open. You will flood your floor. This issue is usually a clogged coin trap (filter) or a failing drain pump. We have specialized tools to manually drain the machine safely before opening the filter to remove the blockage (often coins, socks, or color catchers).
Grease spots often mean the rear drum bearings seal has failed, allowing oil/rust to enter the wash. Tears usually indicate a damaged drum paddle or a foreign object (like a bra wire) sticking out through a drum hole. We inspect the drum carefully to protect your delicate fabrics.
Our Service Standards
Genuine OEM Parts Only
Factory-certified parts to ensure your premium appliance lasts.
Comprehensive Warranty
We are fully insured and guarantee both our workmanship and components.
Flat-Rate Pricing
No hidden fees. You get a fixed price quote before we start.
Fast & Flexible Arrival
We work around your schedule with same-day appointments available.
PARTS & LOGISTICS
Fully Stocked for Same-Day Repairs
Why wait days for shipping? We maintain a local NYC warehouse and stock our trucks with genuine parts to get your appliance running today.
- Instant Availability: We carry the most common parts for premium brands, aiming to fix your issue in a single visit.
- Local NYC Warehouse: If a rare part isn’t on the truck, we grab it from our local facility instantly—no shipping from out of state.
- Factory-Direct Supply: Sourced directly from manufacturers to ensure authenticity and warranty compliance.
Simple 3-Step Repair Process
Schedule & Confirm
Book online or call. We’ll confirm your 2-hour arrival window instantly.
Diagnose & Quote
Our expert inspects the issue and gives you a flat-rate price before starting.
Repair & Guarantee
We fix it on the spot with stocked parts and back it with our warranty.
CONTACT US FORM
We're Here to Help – Reach Out Anytime!
When you work with our team, you can trust that you will be working with expert technicians who take pride in their work; that pride is reflected in how we treat you, as well as how we treat your home.
- Free Diagnostics with Any Repair
- Same-Day Repairs
- Warranty on All Services
- Qualified experts
- Genuine OEM Parts Only
- Licensed & Insured
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LEARN MORE about Miele Dishwashers: Complete Guide to Selection, Operation, and MaintenanceWhat Our Customers Say
Alan Tall
Very proficient service. Communication a bit complicated but OK overall.
Marilyn Hensle-hirsch
Technician was excellent and knowledgeable.
Peter Mensch
Most efficient household repair we have ever seen. I wish all of my appliances were Miele appliances.
lily nima mohammady
Top technician; knowledgeable, professional and personable.
Robert Allen
Technician was quick to identify the problem and thorough. Explained the issue clearly and was very attentive to the clean up after. Great.
Kimani Rabess-Stewart
Fast and friendly.
OFFERS
Special Offers & Repair Discounts in NYC
Free service call
You will receive a free service call if you order household appliance repair from us.
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10% Loyalty Discount
Special rates for our returning customers on any appliance repair.
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Appliance Wellness Program
Our program helps prevent emergency or unnecessary repairs, saving you money
LEARN MORE about the Appliance Wellness ProgramCONTACT US
Contact Our Experts
Does your appliance need repair? Get in touch with us. We will be happy to assist you immediately.
Our team of seasoned experts is ready to optimize your appliances for peak performance.
Choose the best way to reach us below:
Contact us online:
support@topunitservice.com
Use our contact form to describe
your request.